What makes our tool stand out!
T-Rack is the trusted choice for organizations worldwide, offering customer-focused ticketing solutions that are reliable, scalable, and efficient.
Dashboard Reports
- Real-Time Insights: Live view of support operations.
- Performance Tracking: Analyze team productivity & trends.
- Custom Reports: Data-informed decisions using analytics.
Advanced Analytics
- Interactive Charts: Visualize support KPIs easily.
- Historical Trends: Identify performance patterns over time.
- Data Filters: Drill down into specific timeframes and metrics.
Reports & Logs
- Automated Reporting: Schedule and email regular reports.
- Detailed Logs: Maintain historical data for audits.
- Export Options: Download reports in Excel, PDF & CSV's.
Smart Notifications
- Priority Alerts: Immediate attention to high-priority tickets.
- Multichannel Delivery: Alerts via email, SMS, and in-app.
- Custom Triggers: Configure rules for personalized notifications.
Timezone & Localization
- Global Support: Set timezone preferences for global teams.
- Auto-adjustments: Tickets reflect accurate local timestamp.
- Localized Formats: Regional date and time display support.
AI-Powered Ticket Creation
- Automatic Ticket Generation: T-Rack’s AI instantly analyzes requests, extracts critical information.
- Accuracy and Consistency: Maintain precision and uniformity in ticket handling with AI-driven automations.
- Faster Resolution Time: The entire ticket lifecycle by reducing manual input and routing tickets to the right teams.